twix
Every conversation, one quiet desk. Unified inbox for WhatsApp, Messenger, Instagram, and more — with agent first reply and human takeover.
Messages arrive with the sender’s real name. Agents see the channel, the history, and who owns the thread. The reply goes back on the same channel the customer used — so the team does not keep a second app open to find out who wrote.
WhatsApp, Messenger, Instagram, website chat, email, SMS, Telegram, Line, and any channel you connect land in the same list — already named and already open.
An agent writes the first reply in the customer’s language of the moment, then a person can take the thread when the question needs a name, a booking, or a decision.
Assignment, notes, and history stay with the conversation, so the next person does not start from zero.
Business numbers, pages, inboxes, and website chat — connected to one account.
Named inboxes, roles, and a reply path that does not wait for a page refresh.
A shorter queue — fewer messages sit unseen, and the ones that remain already have a name, a channel, and a reply in progress.
Teams that already talk to customers across messaging apps
Showrooms and service desks that need one shared queue
Operators who want agent coverage without losing human takeover
Integration
WhatsApp, Messenger, Instagram, and additional channels on request
Training
Desk-first enablement for agents and supervisors
Pricing
Contact for quote
Brochure
Open a quick preview of the twix brochure, then download the file for offline sharing with your team.
Tell us which numbers and pages should arrive here. We connect them, attach the agent, and leave the team with one place to work.